Returns

We hope you love your Miss Cicconi piece. If something isn’t right, please contact us and we’ll be happy to help.

Changed your mind?

For eligible online purchases, please tell us within 14 days of receiving your order if you wish to cancel. You do not need to give a reason.

Once you have told us, please return the item within a further 14 days. You may inspect and try an item as you would in a shop. Please return it in appropriate condition. We may make a deduction if handling goes beyond what is reasonably necessary and reduces the item’s value.

How to return an item

Please contact us before posting anything so we can provide the appropriate return instructions. For ordinary change-of-mind returns, return postage is your responsibility. We recommend using a tracked service, as the item remains your responsibility until it reaches us.

Faulty or damaged items

If an item is faulty, damaged or not as described, please contact us as soon as possible with your order details and photographs where helpful. This is separate from the change-of-mind process and does not affect your statutory rights. Where an issue is confirmed, we will provide an appropriate remedy and will not ask you to bear reasonable return costs.

Refunds

Approved refunds are made to the original payment method. For eligible cancellations, we will refund the item price and the cost of standard outbound delivery where required. Once an eligible return reaches us, or you provide evidence that it has been sent back, we will issue the refund within 14 days. If you selected a premium delivery option, we only need to refund the cost of our standard delivery option.

International returns

International returns are handled in the same way as other approved returns. Please wait for our return instructions before posting your item. Where duties, customs fees or import taxes were paid on a fulfilled international order, those charges may not be refundable.

Bespoke and personalised pieces

The standard change-of-mind cancellation right may not apply to items made specifically to your requirements or clearly personalised. This does not affect your rights if an item is faulty or not as described.

Need help?

Please contact us and we’ll be happy to help. You can also read our Shipping policy.