Privacy Policy
Miss Cicconi respects your privacy. This policy explains how we collect, use and share personal information when you visit misscicconi.com, make a purchase, contact us, join the Miss Cicconi Crown Club or use another service offered through our store.
About this policy
Miss Cicconi is responsible for the personal information described in this policy. If you have a privacy question or would like to exercise a privacy right, please contact us at hello@misscicconi.com.
Information we collect
Depending on how you use our store, we may collect:
- contact and account information, such as your name, email address, telephone number and account details;
- order and delivery information, including billing and shipping addresses, items purchased, order value, delivery details and communications about an order;
- payment transaction information needed to process a purchase. Payments are handled through Shopify and the relevant payment providers; Miss Cicconi does not receive or store full payment-card numbers;
- information you choose to give us through a contact or Bespoke enquiry, including an optional order number and the details of your request;
- marketing information, including your email address and subscription preferences when you join the Miss Cicconi Crown Club;
- Gift Card recipient information when you choose to send a Gift Card directly, such as the recipient's name, email address, your message and any requested delivery date; and
- technical and usage information, such as your IP address, device and browser information, session activity, referring source and cookie or similar technology identifiers.
How we use your information
We use personal information to operate the store, process and fulfil orders, take payment, arrange delivery, provide Gift Cards and customer-requested services, respond to enquiries, provide customer support, prevent fraud and keep the store secure. We also use it to maintain business records, improve the store and, where appropriate, send marketing communications about Miss Cicconi.
Our lawful bases
We process personal information to perform a contract with you or take steps at your request before entering into one, for example when we process an order, provide a Gift Card or respond to a Bespoke enquiry. We also process information where necessary to meet legal obligations, including tax, accounting and record-keeping requirements.
Where appropriate, we rely on our legitimate interests in running and protecting our business, providing customer service, preventing fraud, maintaining records and improving the store. We use consent where it is required, including for marketing communications and non-essential cookies or similar technologies. You can withdraw consent at any time, although this will not affect processing already carried out.
Who we share information with
We share information only where necessary with service providers that help us operate the store, including Shopify, payment providers, delivery and fulfilment providers, email and marketing service providers, review or customer-service providers, and professional advisers where needed. We may also share information when required by law, to respond to lawful requests, or to protect our rights, customers and business.
International orders
For orders placed in markets served through Shopify Managed Markets, Global-e acts as merchant of record. We and our service providers share the information needed to process, fulfil and support those international orders, including information needed for payment, delivery, customs and regulatory requirements.
Cookies and similar technologies
We use essential cookies and similar technologies to make the store work, for example to support checkout, security and shopping sessions. We may also use analytics or marketing technologies where permitted. Where cookie choices are presented to you, you can use those choices to manage non-essential technologies. You can also control cookies through your browser settings, although blocking essential cookies may affect how the store works.
Marketing communications
If you join the Miss Cicconi Crown Club or otherwise choose to receive marketing, we may use your email address to send news, new-arrival, limited-edition and offer communications, including the first-order incentive where applicable. You can unsubscribe at any time using the link in an email or by contacting us at hello@misscicconi.com.
International data transfers
Some of the providers that help us operate the store may process personal information outside the United Kingdom. Where this happens, we take steps designed to ensure an appropriate level of protection in line with applicable data-protection law.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, meet legal, tax and accounting obligations, resolve disputes, enforce agreements and maintain legitimate business records. The appropriate period depends on the type of information and the reason we hold it.
Your privacy rights
Subject to applicable law, you may have rights to ask for access to, correction or deletion of your personal information; to ask us to restrict or object to certain processing; to receive a portable copy of information you provided to us; and to withdraw consent where we rely on it. To make a request, contact hello@misscicconi.com. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk.
Changes to this policy
We may update this policy when our practices, services or legal obligations change. We will publish the updated version on this page and change the date below.
Contact us
For privacy questions or requests, please email hello@misscicconi.com.
Last updated: 16 October 2026